Frequently asked questions

Where do you ship from?

We ship from Buffalo, New York. All items are shipped via U.S. Postal Service

When will my order be shipped?

Non customized orders will ship 3-5 business days once payment is made

How long does personalized orders take?

All personalized orders take 7-10 business days to create and will ship upon completion

Do you offer expedited/overnight shipping?

Yes! Only for non customized orders placed before 1pm est.

How can I check the status of my order?

A confirmation email with tracking numbers will be sent once your order has shipped.

My order says delivered but was not received?

Robes of Essence is not responsible for any lost/stolen items once tracking information states that your package was delivered. If items have not been received, order can be located by using tracking number or contacting your local postal service.

What are your customer service hours?

We believe in giving exceptional customer service. We can be reached via email at Robesofessence@gmail.com, live chat or our contact us page from the hours of 10:00am-6:00pm est.

Contact us

Our customer service hours are from 10:00am-6:00pm est. We will do our best to respond to your inquiry within 1 business days. We are closed most US national holidays.

We can be reached via email at Robesofessence@gmail.com or by phone at (716)541-8550